FAQs

➫ What is Singapore-Malaysia chartered car service?
Singapore-Malaysia Charter Car Service is a customized transportation solution commonly used for travel between Singapore and Malaysia. You can book a private car to suit your travel needs including tours, business trips, family vacations, airport transfers, and more.

➫ How is the price of chartered car service calculated?
The price of a car charter usually varies based on a number of factors, including the distance of your trip, vehicle choice, type of service, and more. Typically, you will receive a quote that includes all costs such as driver fees, car usage, gas, parking, etc.

➫ What car models can I choose?
You can usually choose from different types and sizes of vehicles to suit your needs. Available models include budget 7-seater MPV, luxury 7-seater MPV and comfortable 11-seater MPV. Your choice may affect the price of your charter service.

➫ Can I choose specific routes and stops on my charter service?
Yes, you can usually choose the route and stops based on your needs. You can tell our customer service and make a travel plan that suits you.

➫ Does the charter service include a driver?
Yes, the charter services we offer include professional drivers who are familiar with local roads and traffic rules to ensure your safety and comfort.

➫ What information should I know before chartering a car?
Before booking a charter, you should understand all costs, cancellation policies, insurance coverage, and the charter company's reputation and reviews.

➫ Can I make special requests on my charter service?
Yes, you can usually make special requests on your charter, such as baby seats, smoke-free vehicles, guided tours, etc. Make these requests to the service provider at the time of booking.

➫ Does the charter service provide multilingual drivers?
Our drivers generally communicate with passengers in Chinese, English and Malay.

➫ How do I book Singapore-Malaysia chartered car service with you?
You can make a reservation on our website. First, click "BOOK NOW" to enter the booking form page. After clicking, fill in the booking form. After successful submission, our customer service will contact you via WhatsApp. Or you can contact our customer service directly through WhatsApp for inquiries and reservations.

➫ How far in advance do I need to book a chartered car service?
It's best to book your charter at least a day in advance, especially during busy tourist seasons or special events. This ensures that you get a vehicle and driver that you're happy with.

➫ After completing the booking, when will I receive contact and information from the driver?
Our customer service will send you the driver information before 10PM the night before departure.

➫ I had an infant and toddler as passengers. Do I have to list this in 'number of people'?
Yes, please indicate the correct number of infants or children in your booking details. The maximum number of passengers allowed in a private car, depending on the vehicle type. Therefore, we can suggest suitable vehicles accordingly.

➫ Can I change my itinerary (time, date, address, etc.) at any time?
You can contact our customer service at any time to make changes 24 hours before departure. But whether to accept the revision depends on the charter company.

➫ What is your cancellation policy?
We do not impose any cancellation fee but would appreciate if you could inform at least 1 – 2 days before your travelling date for any cancellations.

➫ What types of cars do you have to choose from?
We have 7-seat Toyota Innova, 7-seat Toyota Alphard and 11-seat Hyundai Starex. You can view photos and details of the car on the "Fleet" page

➫ Do you also provide van, minibus or bus transportation services?
Yes, please contact our customer service for details and to get a quote. (Please note that when taking Van, Minibus and bus, you need to carry your luggage and get off the bus and go through security check when passing through the border.)

➫ What payment methods are available?
We accept cash, PAYNOW, and credit card payments (+3% handling fee).

➫ Can I just check the price without making a reservation?
certainly. You can check the prices on this "Pricing" page or WhatsApp us. We will only confirm the booking once we receive your confirmation.

➫ Is your price calculated based on the car or the passenger?
Our prices are calculated per vehicle, not per person.

➫ Are there any hidden fees or extra costs?
All fees will be explained to you and listed. The surcharge will be communicated via WhatsApp at the time of enquiry, or after submission of the online booking form.

➫ Are there any additional charges for additional pickup points?
Yes, please note that there will be an additional charge for each additional pickup location added. (+SGD10 per address)

➫ Does your company accept payments in other currencies.
Yes, please inform us in advance if you have this requirement.

➫ Do I need to pay a deposit or the full amount before departure?
No prepayment is required, just pay the driver upon arrival.

➫ Does this require tipping the driver?
Tipping is optional and depends on whether you enjoy our driver service.

➫ I booked an economy seven-seater, but the car that picks me up is a luxury car. Will there be any extra charges for me?
Sometimes due to travel arrangements we may need to send a different vehicle. Don’t worry there won’t be any additional costs. We will upgrade for free.

➫ Do I need to get off the car with my luggage on the way through the checkpoint?
No need, just sit in the car and wait.

➫ What is the difference in travelling via Woodland Checkpoint and Second Link? How do drivers usually choose?
Usually the driver will make a choice based on the traffic condition at the checkpoint. Drivers will choose checkpoints with fewer traffic jams.

➫ How long does it take to travel from Singapore to Johor Bahru?
It takes about 1.5-2 hours, the specific time depends on traffic conditions.

➫ Is eating allowed in the car during the trip?
Eating in the car is not allowed, including snacks and snacks.

➫ What if the vehicle breaks down? Will you arrange another vehicle for us?
We will do our best to arrange a replacement vehicle for you, which will usually arrive at a nearby location within an hour.

➫ Will the driver be the same driver on the return trip?
No, it's usually a different driver. Accurate driver information will be sent to you before 10PM the day before departure.

➫ Can your driver suggest or recommend places to visit in Johor / Malaysia?
Yes, our drivers are familiar with various tourist attractions and local delicacies and will introduce them to you when chartering a car. You can also communicate with our customer service in advance when booking, or browse our BLOG for introductions to many delicious foods and attractions.

➫ Does the charter service provide airport transfers?
Yes, we also provide airport transfer services to facilitate travelers from the airport to their destination or from their destination to the airport.

➫ If my flight is delayed, will I be charged extra?
No, but you need to provide us with the correct Flight Number in advance so that the driver can check your flight arrival time. (If the delay is not caused by flight delay, we will charge extra.)

➫ How does the driver find us at the airport?
The driver will contact you via WhatsApp upon arrival at the airport. The driver will pick you up at the airport “Arrival pickup point”.

➫ How many hours in advance should we depart from Johor Bahru or Singapore in order to catch the ferry/fligh?
We recommend traveling at least 5 hours in advance of your flight/ferry departure time to avoid any unexpected incidents.

➫ Your suggested departure time seems a bit too early.
Yes, we understand your concerns. But we will buffer more time in case something unexpected happens. You can choose a later departure time, but please note that we cannot be held responsible for any missed ferries/flights.

➫ There were some last minute changes to my flight. Can you reschedule my reservation?
Yes. Please notify us of any changes ASAP. Please contact us as soon as you are notified of an itinerary change so that we have enough time to reschedule your transfer.

➫ Can I reserve a car after arriving at the airport?
We strongly recommend that you make a reservation in advance. However, last-minute bookings are also welcome, but please note that this may require some waiting time to arrange the vehicle.

➫ If we have an infant or child, can a child seat or baby seat be provided? Or do we need to bring our own?
Yes, you can request a child seat (additional cost). If you choose to bring your own, please also notify our customer service in advance to ensure that the vehicle is suitable for your family's needs.

➫ I am concerned about the smell of smoke. Are smoke-free vehicles available?
Yes, generally our vehicles are smoke-free. But you can also make special requests to us.

➫ Can your company provide receipts for chartered cars?
Yes, please explain to us if necessary

➫ I am on a business trip and need receipts or invoices to make a claim.
Yes, you can request receipts or invoices from our staff.

➫ Do you provide pick-up and drop-off services for wedding event or day trips? How much does it cost?
Yes, we offer various types of charter services. For special charter prices, please contact us on WhatsApp for inquiries and quotations.

➫ Do you only provide charter bus service from Singapore to Johor Bahru?
No, we provide car charter services throughout Singapore and West Malaysia, not just Johor Bahru.

➫ Do we need to share the vehicle with others? Or you only provide whole car private space charter services.
You don't need to share a car with others, it will be your private space, and there will be no other strangers in the car except the driver.

➫ Is baby seat required / mandatory for the journey?
Kindly note it is a requirement in Singapore. We do provide child car seat (up to 18kg only) with additional SGD10 each way. We could arrange for 1 child seat per trip due to limited seats available or do suggest to bring your car seats along for the journey.

➫ Is booster seat required / mandatory for the journey?
Kindly note it is a requirement in Singapore. We do provide booster seat (18kg to 36kg or below 1.35m) with additional SGD10 each way. We could arrange for 3 booster seat per trip due to limited seats available or do suggest to bring your booster seats along for the journey.

➫ We have our own child/ booster seats. Which type of vehicle have 3-point seatbelts to secure our own seats?
Kindly remark for either Toyota Innova or Toyota Alphard. Only these 2 vehicles have 3-point seatbelts.

➫ Do you have any information on how to apply Visa On Arrival (VOA). I am an Indian /China passport holder.
Tips for apply Visa On Arrival (VOA)

Usually takes about 1-2 hour.

Counter VOA operating 24 hours

RM200/pax

Additional SGD 30 as waiting charge at VOA office for the journey.

➫ I am Singaporean PR / permit / pass holder. Do I need to fill in SG Arrival Card?
From 15th April 2022, fully vaccinated Singapore residents and long-term pass holders arriving via the land checkpoints will no longer need to submit the health declaration via the SG Arrival Card.

➫ Could we transport a bicycle together if we travel with you?
Yes, but please dismantle front bicycle wheels to enable bicycle to fit inside the vehicle. Kindly provide dimensions for us to quote type of vehicle for the journey.

➫ Is passengers covered with insurance for the trip?
Yes, all passengers are covered under vehicle insurance.